:root{--bg:#f6f8fb;--panel:#fff;--text:#0f172a;--muted:#64748b;--line:#e2e8f0;--admin:#475569;--zaid:#475569;--owais:#7c3aed;--ashish:#16a34a;--omar:#0891b2;--blue:#2563eb;--danger:#dc2626;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}*{box-sizing:border-box}body{background:var(--bg);color:var(--text);margin:0}button,input,textarea,select{font:inherit}button{cursor:pointer}a{color:inherit}.auth-page{place-items:center;min-height:100vh;padding:24px;display:grid}.auth-card,.card,.modal-card{background:var(--panel);border:1px solid var(--line);border-radius:22px;box-shadow:0 18px 50px #0f172a14}.auth-card{width:min(460px,100%);padding:28px}.brand{align-items:center;gap:12px;margin-bottom:18px;display:flex}.brand-mark,.avatar{background:var(--admin);color:#fff;border-radius:999px;place-items:center;width:44px;height:44px;font-weight:850;display:grid}.brand-mark.zaid{background:var(--zaid)}.brand-mark.owais{background:var(--owais)}.brand-mark.ashish{background:var(--ashish)}.brand-mark.omar{background:var(--omar)}.eyebrow{color:var(--blue);letter-spacing:.08em;text-transform:uppercase;font-size:12px;font-weight:850}h1,h2,h3{margin:0}p{color:var(--muted);line-height:1.55}.field{gap:7px;margin:14px 0;display:grid}.field span{color:#334155;font-size:12px;font-weight:750}.input,textarea,select{border:1px solid var(--line);background:#fff;border-radius:13px;width:100%;padding:12px 13px}textarea{resize:vertical;min-height:94px}.btn{border:1px solid var(--line);color:var(--text);background:#fff;border-radius:13px;justify-content:center;gap:8px;padding:11px 14px;font-weight:780;text-decoration:none;display:inline-flex}.btn.primary{background:var(--blue);color:#fff;border-color:var(--blue)}.btn.danger{color:var(--danger)}.btn-row{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.link-btn{color:var(--blue);background:0 0;border:0;padding:0;font-weight:750}.error{color:#991b1b;background:#fef2f2;border:1px solid #fecaca;border-radius:12px;padding:11px 13px}.notice{color:#1e3a8a;background:#eff6ff;border:1px solid #bfdbfe;border-radius:12px;padding:11px 13px}.app-shell{grid-template-columns:286px 1fr;min-height:100vh;display:grid}.sidebar{border-right:1px solid var(--line);background:#fff;height:100vh;padding:22px;position:sticky;top:0;overflow:auto}.nav{gap:6px;margin-top:24px;display:grid}.nav a{color:#334155;border-radius:13px;padding:11px 12px;font-weight:750;text-decoration:none}.nav a.active,.nav a:hover{color:#1d4ed8;background:#eef2ff}.main{min-width:0;padding:26px}.topbar{justify-content:space-between;align-items:center;gap:16px;margin-bottom:22px;display:flex}.grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;display:grid}.grid.two{grid-template-columns:repeat(2,minmax(0,1fr))}.card{padding:20px}.stat{margin-top:8px;font-size:28px;font-weight:850}.list{gap:10px;display:grid}.item{border:1px solid var(--line);background:#fff;border-radius:16px;justify-content:space-between;align-items:flex-start;gap:14px;padding:14px;display:flex}.item strong{margin-bottom:5px;display:block}.meta{color:var(--muted);font-size:13px}.pill{color:#475569;white-space:nowrap;background:#f1f5f9;border-radius:999px;padding:5px 9px;font-size:12px;font-weight:850}.pill.good{color:#166534;background:#dcfce7}.pill.warn{color:#92400e;background:#fef3c7}.pill.purple{color:#5b21b6;background:#ede9fe}.empty{text-align:center;color:var(--muted);background:#fff9;border:1px dashed #cbd5e1;border-radius:18px;padding:28px}.split{grid-template-columns:minmax(0,.95fr) minmax(0,1.05fr);gap:16px;display:grid}.conversation{gap:10px;max-height:420px;padding-right:4px;display:grid;overflow:auto}.message{background:#f1f5f9;border-radius:16px;max-width:78%;padding:12px 13px}.message.agent{background:var(--omar);color:#fff;justify-self:end}.message.internal{color:#78350f;background:#fffbeb}.tabs{flex-wrap:wrap;gap:8px;margin:12px 0;display:flex}.modal{z-index:20;background:#0f172a73;place-items:center;padding:20px;display:none;position:fixed;inset:0}.modal.open{display:grid}.modal-card{width:min(620px,100%);padding:22px}.footer-note{color:var(--muted);margin-top:18px;font-size:12px}@media (width<=980px){.app-shell{grid-template-columns:1fr}.sidebar{height:auto;position:static}.grid,.grid.two,.split{grid-template-columns:1fr}.topbar{flex-direction:column;align-items:flex-start}}